Privacy Policy

Effective Date: June 01, 2026
Website: www.gratiabyjazz.com

This Privacy Policy explains how AJR House, a sole proprietorship owned by Jasmeeta Setpal, operating under the brand name Gratia by Jazz, collects, uses, stores, protects, and discloses information collected from users of our website, social media pages, communication channels, and related services.

Registered Business Name: AJR House
Brand Name: Gratia by Jazz
Business Type: Sole Proprietorship
Proprietor: Jasmeeta Setpal
GST No.: 29DIXPS4680C1ZG
Email: gratiabyjazz@gmail.com
Phone: 9834394440

By accessing or using our website, placing an order, subscribing to our updates, or interacting with us online, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

1. Information We Collect

We may collect personal information from users in different ways, including when users visit our website, place an order, register or create an account, subscribe to newsletters, fill out forms, contact customer support, respond to surveys, submit reviews, or interact with our brand on social media.

The information we may collect includes:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment-related information, where applicable
  • Size preferences, product preferences, and style preferences
  • Feedback, reviews, or survey responses
  • Any other information voluntarily provided by the user

Users may browse some parts of our website without providing personal information. However, certain services, such as placing an order or receiving order updates, may require users to provide relevant personal details.

2. Non-Personal Information

We may also collect non-personal information when users interact with our website. This may include:

  • Browser type
  • Device type
  • Operating system
  • Internet service provider
  • IP address
  • Pages visited on our website
  • Time spent on the website
  • General website usage information

This information helps us understand how users interact with our website and improve the overall browsing and shopping experience.

3. How We Use Your Information

We may use the information collected from users for the following purposes:

To Process Orders

We use your personal information to confirm orders, process payments, arrange shipping, provide delivery updates, handle returns or exchanges, and complete purchases made through our website or official channels.

To Improve Customer Service

Your information helps us respond to customer queries, complaints, support requests, and product-related concerns more efficiently.

To Personalise User Experience

We may use user preferences, purchase history, or website activity to improve product recommendations, website experience, and communication.

To Improve Our Products and Services

We may use feedback, reviews, survey responses, and customer preferences to improve our women’s coord sets, designs, website functionality, packaging, service quality, and overall brand experience.

To Send Order and Service Updates

We may use your email address or phone number to send order confirmations, payment updates, shipping updates, delivery notifications, return or exchange updates, and customer service communication.

To Send Promotional Communication

If you opt in to receive marketing communication, we may send you updates about new collections, offers, launches, promotions, restocks, newsletters, or other brand-related information. You may opt out of promotional emails or messages at any time.

To Run Promotions, Surveys, or Campaigns

We may use your information to manage contests, campaigns, surveys, giveaways, or other promotional activities, where applicable.

To Comply With Legal Requirements

We may use or disclose information where required by applicable law, regulation, tax requirements, legal process, or government request.

4. Payment Information

Payments made on our website may be processed through third-party payment gateways or service providers. We do not store complete card details, UPI PINs, net banking passwords, CVV numbers, or other sensitive payment authentication details on our own systems.

Payment information is processed securely by the relevant payment gateway or payment service provider, subject to their own privacy policy and security practices.

5. Cookies

Our website may use cookies and similar technologies to enhance user experience.

Cookies are small files stored on your device that help us understand website usage, remember preferences, improve performance, analyse traffic, and provide a better browsing experience.

Cookies may be used for:

  • Website functionality
  • Shopping cart management
  • User preferences
  • Traffic analysis
  • Website performance improvement
  • Marketing and promotional activity, where applicable

Users may choose to disable cookies through their browser settings. However, disabling cookies may affect certain features or functionality of the website.

6. How We Protect Your Information

We adopt reasonable data collection, storage, processing, and security practices to protect your personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

We aim to use appropriate technical, electronic, and managerial measures to safeguard the information collected through our website and official communication channels.

However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

7. Sharing of Personal Information

We do not sell, trade, or rent users’ personal information to third parties.

We may share personal information only where necessary, including with:

  • Shipping and logistics partners
  • Payment gateway providers
  • Website hosting and technology service providers
  • Marketing or email service providers, where applicable
  • Customer support tools or service partners
  • Legal, tax, accounting, or regulatory authorities, where required

Such sharing is limited to the extent necessary to provide our services, fulfil orders, operate our website, comply with legal obligations, or improve customer experience.

We may also share aggregated or anonymised information that does not personally identify users for analytics, business insights, or website improvement.

8. Third-Party Websites and Links

Our website or social media pages may contain links to third-party websites, payment gateways, shipping partners, social media platforms, or other external services.

Once you leave our website or interact with a third-party platform, we are not responsible for the privacy practices, content, policies, or security of those websites or services.

Users are advised to review the privacy policies of third-party websites before sharing any personal information with them.

9. Marketing Communication and Opt-Out

If you subscribe to our newsletter, offers, or promotional updates, we may use your email address or phone number to send brand-related communication.

You may opt out of receiving promotional communication at any time by:

  • Using the unsubscribe option, where available
  • Contacting us at gratiabyjazz@gmail.com
  • Calling or messaging us at 9834394440
  • Following the opt-out instructions provided in the communication

Please note that even if you opt out of marketing communication, we may still send you important transactional or service-related messages, such as order confirmations, delivery updates, and customer support responses.

10. User Rights and Control Over Personal Information

Subject to applicable law, users may request to:

  • Access personal information we hold about them
  • Correct inaccurate or incomplete information
  • Update contact or account details
  • Withdraw consent for certain types of processing
  • Request deletion of personal information, where legally permissible
  • Raise concerns regarding the use of their personal information

For any such request, users may contact us at:

Email: gratiabyjazz@gmail.com
Phone: 9834394440

We may need to verify your identity before processing certain requests.

11. Children’s Privacy

Our products and services are intended for general users and are not specifically directed at children. We do not knowingly collect personal information from children without appropriate consent as required under applicable law.

If we become aware that personal information of a child has been collected without proper consent, we will take reasonable steps to delete such information.

12. Accuracy of Website Information

We try to ensure that the information available on our website is accurate and updated. However, the website may occasionally contain errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, colours, sizes, offers, or other content.

We reserve the right to correct, update, or change website information at any time without prior notice.

13. Changes to This Privacy Policy

AJR House / Gratia by Jazz may update or revise this Privacy Policy from time to time.

Whenever changes are made, the updated Privacy Policy will be posted on this page with the revised effective date. Users are encouraged to review this page periodically to stay informed about how we collect, use, and protect personal information.

Continued use of our website after changes are posted will be considered acceptance of the updated Privacy Policy.

14. Contact Us

For questions, concerns, requests, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us at:

AJR House
Brand: Gratia by Jazz
Proprietor: Jasmeeta Setpal
GST No.: 29DIXPS4680C1ZG
Email: gratiabyjazz@gmail.com
Phone: 9834394440