Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at gratiabyjazz@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at gratiabyjazz@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gratiabyjazz@gmail.com.
How to Request a Return or Exchange
To request a return or exchange, please contact us within 48 hours of receiving your order with the following details:
- Order number
- Product name
- Reason for return or exchange
- Clear photos or videos of the product
- Photos of packaging, tags, and invoice, wherever applicable
You can contact us at:
Email: gratiabyjazz@gmail.com
Phone: 9834394440
Once your request is reviewed and approved, we will guide you with the next steps.
Return Shipping
Once your return or exchange request is approved, the product must be sent back to us in its original condition.
If reverse pickup is available at your pin code, we may help arrange it.
If reverse pickup is not available, the customer may be requested to ship the product back to us through a reliable courier partner.
For normal returns due to size, preference, or change of mind, return shipping charges may be borne by the customer.
For damaged, defective, or wrong products received, Gratia by Jazz will assist with a suitable resolution after verification.
Refund Policy
For eligible returns, refunds may be issued in the form of store credit, credit note, exchange, or original payment method, wherever approved by Gratia by Jazz.
Store credit or credit note will be valid for 6 months from the date of issue, unless otherwise mentioned.
Refunds to the original payment method, if approved, may take 5–10 working days to reflect, depending on the bank, payment gateway, or payment method used.
Shipping charges, COD charges, convenience fees, and cash-handling charges are generally non-refundable unless the return is due to a mistake from our side.